Vendor drives channel demand for a value-added services and consultancy arm to deliver best-of-breed Storage Virtualisation consultancy and resources.
DataCore Software has announced the establishment of an EMEA Professional Services Group to provide partners with access to specialist consulting, migration and troubleshooting resources which are targeted to support its base of channel partners with on-tap certificated expertise in hardware, software, storage and virtualisation platforms used in larger scale and enterprise projects.
“We listened to our partners when they requested help to meet the high demand for Datacore related engagements due to the extensive growth of our user base within Europe; we should establish a vendor-led Professional Services group to assist them with fulfillment. The consultants within this group represent some of the most experienced SAN engineers in the industry today and can provide partners with valuable additional resource, when and where required, simply by plugging into our portfolio of customisable end-to-end services.” noted Glenn Bullingham, the new Director of Professional Services, EMEA at DataCore. Formerly of its Systems Engineering Group, Glenn brings with him over 10 years’ of experience delivering bespoke DataCore solutions and service engagements within the reseller and end user channel.
Professional Services will be made available via DataCore’s established two-tier channel network. A range of packaged service offerings carrying pre-defined scope and statements of work will be available directly from the published products and services catalog whilst bespoke consultancy services for specific and advanced projects can be delivered upon request. All DataCore consultants within the Professional Services division have a minimum of five years’ experience executing DataCore storage virtualisation solutions and hold leading industry accreditations. Service types offered within the Professional Services portfolio will include:-
· Health-checking and remote assessments
· Migration services
· Advanced Design and Integration
· Performance analysis and optimization
· Advanced upgrades
· VMware integration advice
A programme of partner webinars detailing the services offered within the Professional Services portfolio will run throughout Q4, 2013. To register your initial interest, click here.
DataCore insists new services arm will not pinch VAR salesStorage vendor DataCore has insisted its newly launched EMEA Professional Services Group (PSG) will not cannibalise resellers' business.The new division aims to sell specialist consulting and troubleshooting services to customers via resellers – specifically those with limited DataCore resources or expertise. The vendor insisted it would not take the services offerings to customers direct and that the PSG's establishment was based on strong channel demand, which had built up over three years.
The offering will include health-checking assessment technology as well as migration services, performance analysis and VMware integration advice.
The PSG will be headed up by Glen Bullingham, the firm's newly appointed director of professional services, who said that his firm has no desire to steal the lunch of its partners.
"Our strategy is not to take the channel's bread and butter direct," he said. "It won't be sold direct to end users, only through the channel.
"We have made an aggressive push in partner recruitment which has given us excellent touch with new customer opportunities. Some of those [new resellers] have limited resources and our objective is... to focus on enablement."